Thursday, March 15, 2012

KTM Komuter Woes - A Letter to The Minister of Transport

I have just sent an e-mail letter to The Star editor, on the totally unacceptable and wretched KTM Komuter service which has gone from bad to worse, since the launching of the new SCS trains by our Deputy Prime Minister, Tan Sri Muhyiddin Yassin.

It is my fervent wish that The Star will publish my letter in full.


Anonymous said...

last saturday evening, i was waiting for a train heading to Port Klang and as usual, one of it was cancel. (the announcement said delay.. what delay if the 1906hrs train only arrive at 1936hrs. tht's cancellation to me)..

anyway, others were waiting for the trains to seremban. i dont really know how long they waited but the crowd do show it was looongg.. and then, within 15 minutes, 3 trains coming to KL Sentral and heading to seremban.. one after another. of course, only the 1st train was full to the brim as everyone did not want to wait any longer for something uncertain. the 2nd (apparently an SCS) and the 3rd train, were particularly empty..

the problem with KTM Komuter is not about the trains. its always about schedule and reliability.. when kelana jaya LRT was still operating on 2-coach trains, people don't really complain a lot because during peak hours, they only need to wait for 2-3 minutes. but that is not the case with Komuter.

imagine, KTM have 4 types of services plying the same track. ETS, inter-city, Komuter & cargo. how are they able to cramp all 4 services into one track, i dont really want to know. all i see is DELAY DELAY DELAY..

there was one time, at Batu Tiga station, the announcement said there was delay to the service, at the same time, i saw a cargo train using the track.. slowly moving..

so, the delay was not entirely because of weather, it's partly due to KTMB's own schedule and GREED to take all.

PRIORITY needs to be set. passenger service or cargo service

Freddie Kevin said...

Anon 08:50,

I have published your comment in my latest post.

Your agony is shared by thousands of fellow Komuter travellers.

Your comments are very much appreciated.

Thank you and may your travels be pleasant, we hope.


Anonymous said...

I'm glad KTM issues are highlighted. SPAD has also acknowledged mammoth tasks in KTM turnaround. The key success is improving train schedule and reliability. Having new coaches is only a tip of improvement.

1. Our KTM komuter track don't support the high speed of our new trains. For example:
The stretch from Shah Alam to Batu Tiga and to Subang Jaya at most times is un-believably slow or prone to stopped waiting for green light.
ETS from Ipoh to Tanjung Malim could average 140kmph while reduce to max 100kmph moving forward to Sungai Buloh.

2. Congestion of much slower intercity trains sharing the same track would make on-time scheduling impossible. For example:
The train from Rawang has to give way to train from Butterworth.
Similarly train to Rawang has to give way to ETS.

3. Despite the hype the new trains has max speed of 140kmph and more torque, actual traveling time has been clocked longer compared to the existing old trains.
So commuters which interchange trains has to bear the brunt of added waiting time.

4. Also worth to mentioned the seat of the new coach is much less comfortable the the old coach.

For the bigger picture KTM commuter service don't seems to be economic viable for now because of 2 main reasons:
The lack (inability) of improvement (shorter) on travelling time.
The lack of fast & efficient system to feed & disperse 2.5 times extra capacity of the new trains.
This covers a wide area of accessibility to train stations, access to coaches, ticketing, prompt announcement, alert messaging, etc.

Freddie Kevin said...

Anon 16.:43,

1-3 Cannot dispute your insights but they can be overcome. As for 4, the new 1Malaysia coaches are designed more for passenger load, more standing room, while not compromising comfort. The ETS (presently utilised to alleviate commuting woes) to Ipoh are all seating only.

For me, the bigger picture is the human factor. It is the key to improvements and sustainable efficiency.

Competent leadership/management with top-down inter-personal staff relationship. Continued touching base to understand problems and solutions. Motivating and inculcating desirable working attitudes.

For eg:

The frontline, there is no consistent and accurate communication to the users when there is a disruption of service.

Scheduling, non-commuter (goods) trains and ETS service are not frequent or they could be completely overhauled to travel at non-peak hours.

Irresponsible train drivers (or engineers as they were called) coud be a contributing factor to an unhealthy service.

More importantly, the infrastructure - past, present and future must be upgraded and properly maintained in tandem with new trains addressing growing passenger load and expectations.

No amount of new trains will help if there are frequent occurences of structural failures.

Sorry for the delayed response and I appreciate your comment which will always be welcomed.

Thank you